Services

We often hear the question from a potential customer “Why bother with cloud computing when we can just do it in-house ourselves?” Because most organizations waste a majority of their IT assets. This means their Total Cost of IT Ownership over time is often much higher than it needs to be.

With owning and operating your IT function you have:

  • All the complexity of running and maintaining the hardware and software.
  • The challenge of deciding what components to buy, when to buy them and how to best use them.
  • Underutilized assets or lost opportunities.
  • Resulting in a higher than necessary cost of ownership.

 

With Harper Communications Cloud Computing you can gain these advantages:

  • Simplicity of operation and yet having capacity more closely match the demand for IT resources.
  • Better use of capital while still having an up-to-date IT system
  • More quickly respond to upgrades and the installation of new applications and hardware.


Most importantly - having the GIFT OF TIME to focus both management time and IT resources on growing the business and not the technology.

Click on the bar to open or close each Service Description.

What Is Cloud Computing?

  • Harper Communications provides Cloud Computing unlike any other cloud computing provider in the marketplace today. Harper Communications provides cloud computing through a thorough consultative approach to make sure that the client company receives exactly the solution they need with no wasted money, resources, or time.

    Harper Communications will work with you to engineer your IT solution so that our client company receives the most intelligent, up-to-date, efficient IT solution available at the best prices.

    Harper Communications has partnered with a cloud computing provider that will help design, engineer, and deliver the most progressive, proven configuration for the Harper Communications client company.

    • Cloud Computing is:
    • Scalable on demand. Pay for only what you need and only when you need it.
    • The best enterprise software at a fraction of the cost.
    • Expertly managed processes and updates.
    • An operating expense, not a capital expenditure.
    • Up-to-date technology - easier for you to provide leading edge products and services.

  • Harper Communications cloud computing product list includes virtual servers, dedicated servers, virtual desktops, hosted security, cloud communications (hosted IP-PBX and telephones), hosted off-site backup storage, web hosting, hosted email, hosted teleconferencing and remote IT managed services.

  • In contrast to other companies that provide cloud computing, Harper Communications provides support all the way through the introduction, design, selection, implementation process, and beyond. Harper Communications manages, monitors and maintains the client company equipment, configuration and processes throughout the life of the relationship with the valued client company.

  • Harper Communications values the client company relationship above all else. Harper Communications believes that if the client company receives superior products, prices, services and customer satisfaction, Harper Communications can provide happy referral recommendations to each new client company that needs all of the benefits that cloud computing can provide.

  • If you are interested in cloud computing, contact us to experience the most complete and satisfying, no-cost introduction to cloud computing that you could possibly receive!
What is a Managed Services Package?
  • A Managed Services Package is a package of services offered by Harper Communications that provides a customer monitoring, management and maintenance of all IT devices such as routers, switches, servers, work stations, phone systems and firewalls. It is intended to transfer the day-to-day operations of IT management from the customer to the Microtech-Tel Data and Network Operations Center so that the customer is freed to focus on their core business, and not IT

  • The NOC is staffed with system engineers that monitor the customer's equipment. The engineers have visibility to the customer's IT systems and monitor, manage and maintain the customer's system on a 7 day week, 24 hours per day by 365 day per year schedule. The customer's systems are monitored for alarms, optimum functionality and up-to-date functioning of all systems. The customer is notified if any system requires any attention at all based on the monitoring of alarms, if the system is bogged down and not functioning optimally or if any applications need updating

What Is a Virtual Desktop?
  • A virtual desktop is an innovation in cloud computing that allows Harper Communications to provide an entire client company's computing environment to a single user on a remote device such as a laptop computer, a thin client desktop device or a tablet computer, like for example, an iPad.

  • The NOC is staffed with system engineers that monitor the customer's equipment. The engineers have visibility to the customer's IT systems and monitor, manage and maintain the customer's system on a 7 day week, 24 hours per day by 365 day per year schedule. The customer's systems are monitored for alarms, optimum functionality and up-to-date functioning of all systems. The customer is notified if any system requires any attention at all based on the monitoring of alarms, if the system is bogged down and not functioning optimally or if any applications need updating

What is Hosted Security, Back-up and Disaster Plan?
  • Hosted Security is a set of systems including firewalls, multiple levels of authentication and certificates on user devices within the customer's IT environment designed to protect against internet threats such as worms, SPAM, Trojans or other malicious attacks seeking to gain entry into a customer's IT environment. The security systems are hosted in the Microtech-Tel Data Center and communicate with every device within the customer's environment to monitor, manage, maintain and update all security systems on a continual basis.

  • Remote Back-up and Disaster Recovery are ways to maintain and recover those original or most recently created customer files that have been compromised, corrupted or destroyed.

What is Bandwidth?
  • The term 'bandwidth' refers to the amount of information or data that can be sent over a network connection in a given period of time. The greatest determinant of a customer's success will be whether or not they have adequate bandwidth to support a cloud computing solution. Client companies cannot afford to not have adequate bandwidth to efficiently run the cloud computing, managed services or cloud communications solutions.

    • Harper Communications provides many types of bandwidth products, but the most common and affordable bandwidth types for cloud computing include:

    • * DSL – Digital Subscriber Line is a wide area connection with a focus on small businesses who desire a cost effective Internet connection.

    • * T1, Bonded T1, or Integrated T1 – T1 circuits are a highly reliable wide area point-to-point connection. A fraction of the full T1 or bonded T1 circuits may be offered to customers who need less or more bandwidth.

    • *  Cable Internet Access – High speed business class Internet provided by a cable TV provider.

  • As is our commitment to the success of our client companies, Harper Communications will consult with you to help you to determine the best bandwidth products and configuration for your IT solution!

What is Cloud Communications?

  • Cloud communications is a set of customer business telephone system packages that are provided to customers based on that customer's needs. Harper Communications can provide telephones, telephone lines, telephone service and telephone features to meet every customer's telephone requirements. The data center provides digital telephone service to customers over the internet instead of through regular analog telephone lines.

    The Hosted Contact Center Solution is designed to be a cost effective solution for companies of any size. Whether you're a 5 person customer service group, or a large geographically dispersed call center, our solution can be configured to meet the needs of your business.

    Benefits of our Contact Center Solution

    • Savings - Low Total Cost of Ownership (TCO) with minimal upfront investment and low monthly calling rates.
    • Simplicity and Speed - Turnkey installation layers easily on our hosted PBX plan
    • Integration - Multimedia platform is integrated with phones, desktops and instant messaging
    • Efficient - Pay only for the number of seats you require and can scale up as you grow
    • Transparency and Control - Easy to use reporting and unified monitoring available from a central dashboard.
    • Flexibility - Flexible service plans and virtual office solutions for a truly custom solution by user in any location.

    Features that Empower Your Work Teams

    • CRM Integration
    • Automatic Call Distribution (ACD)
    • Predictive dialing
    • Call Recording
    • Unified desktops and multimedia queuing
    • Real-time reporting and monitoring
    • IVR(Interactive Voice Response)
    • Virtual Agent Platform
    • Rich tools that enable First Call Resolution (FCR)
    • Hosted solution eliminates the need for costly on-premise services
    • Comprehensive Supervisor Monitoring

    Customized and flexible plans designed for the size and objectives of your business are available to elevate your customer satisfaction levels and save you money. Whether you need a contact center for five seats or five-hundred, we will help you start, expand or improve your own contact center with ease.

    Data Services - T-1, DSL and Cable

    Harper Communications offers stand alone broadband bandwidth as well as Service that can run both your voice and data service over the same connection; this dynamically allocated offering uses idle phone channels to boost capacity of your data access when your phones are not in use.

    Bandwidth automatically adjusts based on the number of voice channels utilized at any given moment.

    Types of Broadband Available

    • T-1
    • Bonded T-1
    • DSL
    • Cable